Highlights of Panama

I helped my son book an all inclusive vacation to Cancun and when he got there they had NO record for his reservation so he had NO room. Luckily we had a couch in our room so he ended up stay in our room. As soon as we got back we called and emailed them and all they are offering him is a credit for half the cost with Apple. WHY WOULD WE EVER BOOK WITH THEM AGAIN? THIS CREDIT WILL NEVER GET USED CAUSE I WOULD NEVER TRUST THEM. SO DISSATIFIED WITH THIS COMPANY. So glad I was there with my son and he wasn't by himself in another country with no hotel reservations. Suck bullshit!

To whom it may concern,
We are extremely disappointed in our recent trip/experiences for multiple reasons.
Let me start by saying that we were scheduled to depart on 2/12/23 @ 6:30am. When we arrived at our departure terminal we were told that “Swift Air” had an issue the previous day any wasn’t going to make it. Yet no one was notified of this delay. We then boarded a replacement plane, sat on that plane for about an hour but “Swift Air” never transferred a permit. We had to deboard the plane. We were given a $15 voucher while things were worked out. That $15 voucher didn’t event cover a meal at the airport! 2 hours later we were told that we would depart at 4pm however we never left the terminal until after 6:26pm. That was approximately 14 hours we sat in the airport.. During that time I contacted Apple Vacations twice, I was reassured we would have a shuttle when we arrived in Cancun. We get through customs, my husband’s luggage was lost and there was NO shuttle available. Let me also say this was our 1st time out of the country, scared to death cuz we had no idea where we were going and now had to get in a Taxi with someone was not hired to transport us and the paid $120!
This was a 20th Anniversary trip and we were scheduled to “Renew our wedding vows on Tuesday February 14th, Valentine’s Day”. Well yet another disappointment because we still didn’t have the lost luggage which had our clothing, flowers for ceremony, make up and many other personal items.
The luggage did finally arrived late Tuesday, late as in 10pm!
Not only was our trip cut short, we basic lost two days.
Oh wait there is more, the way home “Swift Air” delayed at least 90 minutes BUT one of our checked bags was opened and personal items were stolen from the luggage.
Yes I filed a claim with the travel claims, yes Apple gave us a $200 voucher per person and a $570 refund. Unfortunately this doesn’t make up for the time lost, the rescheduling of ceremony vows and the items that were stolen. The resort we stayed at is more than $570 a night also let’s consider the taxi fees we had to pay because we had no shuttle.

The way that Apple Vacations and Swift Air handled these situations were absolutely horrible and we are honestly hesitant to rebook any future trips.

I doubt that anything will change with this email but I felt that someone should hear our story.

Thank you for reading-
~ Jodi

NEVER EVER book your vacation through Apple. You’d be better off booking it all by yourself considering the amount of help they offer which is ZERO. My friends and I booked a group trip to Mexico for our friend’s wedding and we had an absolute nightmare experience with this travel agency. Our flights were cancelled and moved around due to bad weather in our connecting city and Apple vacations was completely USELESS in the rebooking process. We had to do everything ourselves. We had to pay for our own hotel rooms when our flight got cancelled. We had to pay additional money for a shuttle, ferry, and taxi when we had to fly into mainland Cancun instead of the island Cozumel. And we had to organize it all ourselves. Our vacation, once we finally got there after 30 hours of travel, was not even relaxing because we were on the phone CONSTANTLY trying to get apple to refund us for the days of our trip we missed, all the extra transportation, and get them to extend our trip an extra day to make up for the days missed. No help whatsoever. We had to do everything ourselves. The resort, airlines, and transport services said they couldn’t help us with anything because we booked through Apple and Apple had to make changes. But when we tried to talk to Apple they never answered half the time because they are open BANKING HOURS 9-5 WEEKDAYS??? When MOST people travel on the weekends! Ridiculous! When we finally got a hold of them they told us they couldn’t do anything and we had to contact the hotels, airlines, etc. Individually. It was back and forth like this for three days. By the time our vacation was almost over we finally got our trip extended NO thanks to Apple AT ALL. We did everything ourselves. And now we still have to file a bunch of insurance claims to try to get our money back from all the cancelled flights and extra transport costs to get there. I will NEVER use Apple Vacations to book my trip again. It was the worst travel experience I’ve ever had in my life. To think all this could have been avoided if they would have let us reschedule our flight in advance when we saw the weather coming. But that was on a Sunday and they aren’t open on the weekends! Every time we tried to call about a new flight they would be closed and wouldn’t open until 9 the next business day! That’s when our new flight left!!! I just can’t believe a company who claims to be a travel agency would be this utterly useless at organizing vacations and would be closed in the evenings and on the weekends! It makes me furious. And thanks to their total lack of involvement in the vacation that THEY got a percentage of for our booking, we had to rearrange EVERYTHING ourselves while we were trying to relax on the beach that we paid $3000+ for!! NEVER USE THIS COMPANY EVER EVER EVER! I will happily post this review on any site that allows me. No one deserves to have their vacation ruined the way we did!!

Stayed at PH in Playa Mujeres. Resort was good but Apple sold us a $500 resort credit which was just a coupon book that the resort gives to everyone. Stay away from Apple vacations. When we asked Apple about it they played dumb. “What did your travel agent say”. We were like bitch you are our travel agent we booked it through you. Again the resort and staff were very accommodating. Apple just sux. Had similar issues with transportation a few years back from the Beloved with Apple. Same response. They sell shit. Modern day wolf of Cancun shit. 1 star is for Apple not the resort.

Travel agent booked out 30th anniversary through Apple Vacations. Everything the travel agent did was spectacular without exception. Apple's delivery on their part...not so much. They did arrange travel to the hotel from the airport and that is where they stopped. No recognition of our anniversary, no contact by any representatives once we were at the hotel, and we had to have the hotel Concierge call and arrange for our transportation to the airport for departure. Not sure what was wrong, but we literally had no contact with Apple during our entire stay. This is not how it usually goes. Usually there is a get together, a luncheon, maybe a bottle of rum sent to our room, but this time, nothing!

Please improve your services.
I used to travel with Apple Vacation many times, and I never had any issues; however, this time our flight has been changed and we did not receive any notification from Apple Vacation ( we just checkedit online by ourselves). The transportation from and to the airport was included and paid, but somehow once we arrived in Cancun our group was not on the Amstar list. Even though we had proof of paid transportation, it was not provided.. We had to pay 2nd time for transportation. No words from Apple Vacation about reimbursement, about compensation for our inconvenience and questionable safety. Also, do not expect that you will receive paid champagne and other inclusions in the room without asking multiple times the customer service representatives.
In addition, Apple Vacation representatives never looked for us in the hotel. Yes, we arrived late in the afternoon, but the next day nobody contacted us, so we had to look for them. And the very first question was what excursions we are interested in. Nothing about transportation back to the airport.
Also, we requested some rooms with 1bed and with 2beds. Once we arrived, we were told, no requests had been made.
Please be aware APPLE VACATION doesn't offer the best quality service anymore.