I have nothing but praise for Audley who are a true specialist in what they do. Not only that they seem to have the most amazing people - all the holidays I have done have been done with care, listening and a truely personal attention to detail

The only reason I am not giving them one star, is because they actually have AMAZING customer service while planning a trip. The issue that I have is that I had to postpone my trip due to Covid and because not all parties were vaccinated. At the time, Thailand had strict rules so I changed the trip to Vegas to be more affordable and convenient at that time. I have asked for a refund multiple times and still no response. I understand that if you couldn’t go because of Covid, you will receive a credit towards your next trip. At this point, numbers are going back up and I’m not going ANYWHERE!!! I was making adjustments to try to keep not just my party happy but to keep audley travel happy because I understand everyone was missing out on money because of Covid. But I do not want a credit, I know I am not going to travel by Dec 22 or 23 with the state of this nation and I WANT MY MONEY BACK!!! NOT A CREDIT!!! That’s damn near $1800 that I’m missing because I am choosing my health over excitement. I’m even more frustrated because I’m continuously being told I can not get my money back yet there’s multiple people on this site who stated that they did get a refund. I never even got my final statement. I really need a manager to call me and assure me that I will receive ALL my money back. This is my final attempt before I go legal route.


UPDATE: I spoke with someone less than 24hrs after making this complaint. Ms Karen was EXTREMELY helpful and understanding. She actually understood my concerns and instead of trying to persuade me to find another trip, she sympathize with my situation and immediately released my funds. I told her that I would be sure to use them in the future if the world ever goes back to normal.

My recent trip with Audley to Peru was an amazing experience, thank you very much to Caroline Revnell their south American specialist. All the logistics ran perfectly and I was met clearly with my guide or a representative at every point of travel, who would look after me and provide me with anything I needed. All accommodation was just right for me, all guides were excellent and had a great knowledge and I enjoyed every minute of it, thank you again Audley travel.

Just returned from a two week trip to Costa Rica organised by Nik Horncastle at Audley. Every element of the process - from discussing our requirements to booking, and the holiday itself- was efficient and professionally done. Nik’s personal experience meant he was able to make recommendations we could trust, and that proved just right for us. All communications were clear and prompt. This is the second time we’ve used Audley (first was to Sri Lanka a few years back, also excellent). It is not the cheapest way to go about a holiday, but it has to be the least stressful. Overall a fabulous experience, and I wholeheartedly recommend Audley and Nik’s services!

Booked a trip prior to covid that was delayed and canceled but the deposit was held hostage. Used the deposit and additional monies to make it the trip of a lifetime. The referred resort was of the lowest expectations compared to what Audley explained. Returned and have requested full refund do to the lack of services promised but not delivered.

We have just returned from a 3 week trip to Peru and Ecuador and the Galapagos.
The trip was booked pre covid and Audley were excellent and rebooking and changing the itinerary several times. The trip we ended up with was excellent. The accommodation was great and all the hotels were of a high standard and well situated.
The guides we had were really good and all the logistics were taken care of from beginning to end. Due to strikes and unrest Audley quickly rescheduled us and the tour company in Peru were very efficient at changing the itinerary so we saw everything all be it in a different order.
The boat in the Galapagos was excellent (Endemic for 16 guests). Our last day in Guaquil was a bit of a disappointment but that was due to flights back to the UK.