GATE1 customer service is TERRIBLE.
Everyone should be aware that if you buy travel insurance on Gate1 site, they do not charge you for the coverage immediately, but place it as a charge on your final bill. So, for a while you are NOT insured, and if something goes wrong before your final charge, you lose your money.

I loved my trip to Spain and my experience with Gate1 was about as great as you can ask for. Particularly because of our tour guide, Carmen. She was phenomenal and I probably learned more from her in a week than if I studied there for a year. Carmen had plenty of entertaining stories and went above and beyond to ensure everyone was enjoying themselves. Give this woman a raise. The trip involved going to about five cities across Spain and the traveling was seamless. The driver picked us up and dropped us off right where we needed to be without ever having to wait. I saw a ton of cool things and had world class meals. The hotels we stayed at were very nice and well located. I feel like we got a great deal as well. Gate1 is a quality company with even better employees. Give them a chance and I’m sure you’ll keep coming back.

We have been on 14 Gate1 tours to date…with 3 more booked. They are an excellent tour company and their itineraries are interesting and well organized and the tour directors excellent. We only had one complaint about a tour director…after Covid. We would recommend them highly.

Tour Manager Beatrice Jakubowski

If God designs tour managers, Beatrice Jakubowski is His masterpiece. Or one of His elites.

She weaves her organized, efficient, on-top-of-things, profound historicity & current statistics knowledge skills into her great sense of natural charm & humor. Translates history and current events with some hilarity that kills travel fatigue. Skilled in calming stressed tourists w/ perma-pressed smile. Amazing polyglot, she excites long rides with a new language teach-in daily with appropriate accents! Daily acknowledges driver as part of tour team. Patient, genuinely kind, beautiful mind, character, beautiful person. Gate 1 is very blessed to have Beatrice put a 5 star on travel. Love our Christmas Markets Switzerland - France Dec 4-11 tour. Too short!

We just got back from our first tour with Gate 1 and I can honestly say we have absolutely NO COMPLAINTS whatsoever!! From booking to our travel paperwork, to every tiny detail, it was a wonderful experience! We went to Italy, started
In Venice and a gate 1 representative met us at the airport to get us to our water taxi to take us to our hotel.
Our tour guide, Ana, was waiting at our hotel for us as we arrived. She was amazing, well organized, and gave very good instructions, and tips as we traveled with our group! She is very knowledgeable about her country and you can really tell that she loves Italy and is proud to share it with her groups!
We had a great group and by the time our trip was over, we had all become friends. Every one of the local guides we had in Venice, Florence, Rome, Pompeii, Assisi and Almafi was fabulous as well.
The hotels were all very nice for a “value” trip. We were not expecting them to be so nice, but they were nicer than any hotels we have ever stayed in.
Having the bus, the driver, being dropped off at the front door of your hotel and at all our tours/excursions, Ana pre-checking us in and handing our our keys when we arrived at a new location, your luggage magically showing up at your hotel room— it was a dream.
They thought of everything, down to a box breakfast on our last day, to take in the car on our trip to the Naples airport because we had to leave before breakfast was served at our Sorrento hotel! Ana was in the lobby waiting for every person in our group on our last day to see us off to the airport regardless of how early we needed to leave. She made sure we had our boxed breakfast and explained where we needed to go to get to the check in area for our airline at the airport.
She was a blast! Many of the people in our group had taken SEVERAL gate 1 tours and were pleased with every experience.
The prices are very reasonable and you get to see a ton of stuff, but yet still had some free time to yourself to explore on your own.
This was an amazing experience and I still don’t know how they manage to do it so well without missing the tiniest detail.
We are already looking for our next trip to book with them!

Don and Dianna

Our experience with Gate 1 Travel was NOT positive. We booked our trip and flights about a year ahead to get the best pricing. When the airline canceled one leg of our trip about 6 months prior, Gate 1 basically said it was our problem and cancelled all our flights. We had to rebook through the airline itself through different cities, and as you might imagine, the flights were significantly more expensive by that point. Then because our flight was no longer with them, Gate 1 said we had to pay an additional $40 per person for airport transfers.

I talked to Customer Service several times. You could tell they were reading from a script and were of absolutely no help. I would NOT book another trip through Gate 1.