Family China

Our trips don’t come off the shelf. There’s no set recipe. Each itinerary is tailor-made down to the finest detail, built around your tastes and interests. Quite simply, we listen to what you want and then carefully design an individual trip to match, working to your budget and with an absolute commitment to quality.

We have experts for each and every one of our destinations, with the knowledge that comes from having visited many times or even lived there. Our specialists will design a trip around you, show you the highlights from a different angle, and introduce you to places and experiences that others might miss.

Our flexibility promise

As the world adjusts to travel in times of uncertainty, we want you to be able to look ahead to your next trip knowing you can change your plans if needed. And, with specialists who are experts in their destinations and remain your single point of contact before and while you travel, we promise you can book with us in absolute confidence.

Our flexibility promise

Change your plans free of charge up to 30 days before departure

We’ll move your travel dates or switch the value of your booked trip to another destination at no expense to you up to 30 days before you’re due to depart. You’ll receive a 100% travel credit equivalent to the amount you paid toward your original booking.

Valid for new bookings made on or before October 31, 2020, for travel by Dec. 31, 2021. Travel dates may be moved to departures up to December 31, 2022. Excludes select cruises and airfare. Additional charges may be incurred based on changes to your trip such as accommodation and/or seasonality.

Full-refund guarantee on trips close to home

14-day cancellation policy for trips to the US, Canada or Caribbean

We want to help you navigate the uncertainty that remains around travel by giving you the flexibility to book a trip to any of our destinations in the United States, Canada or the Caribbean this year in complete confidence. With our 14-day cancellation policy, you can cancel your trip up to two weeks before you’re due to depart for any reason and receive a full refund, when you book your trip on or before October 31, 2020 for travel before December 14, 2021**.

Valid on new bookings within the US, Canada or Caribbean made on or before October 31, 2020 for travel by December 14, 2021. Certain policy variations may apply dependent on property selection and dates. Specific details will be provided by your specialist. Any portion of a new booking paid with an existing travel credit will be refunded in the form of a travel credit. Excludes flights and select properties.

Set your travel plans in motion with a video appointment

Talking face to face with your specialist can be an invaluable starting point for sharing thoughts and ideas as you begin to imagine your next trip. You can take as much time as you need to speak to your specialist and discuss all your plans with one of our video appointments. Just think of it as your own personal webinar — your specialist will share a wealth of insight, aided by images, maps and other visuals, to inspire you and provide advice for your trip, based on what you want to experience.

It's easy to arrange

• Book a video appointment (we’ll ask you for a few details about your travel plans).
• One of our specialists, who’s an expert in your chosen destination, will get in touch to arrange a time and date to suit you. If your travel companions are in different households, we’ll invite them to join, too, so you can all chat together.
• Your specialist will send you a link to your video appointment by email. We suggest using a computer or laptop, which means there’s no software to download.
• Settle down with a drink, click on the link to join the appointment and your specialist will be there to welcome you.

Where you can travel