1,584 South Africa Tour & Trip Reviews

South Africa Tour & Trip Reviews

1,584 Reviews
4.7 out of 5
Excellent 1,293 Great 208 Average 21 Disappointing 10 Terrible 52
96% Recommend
Value
4.7 Guide
4.7 Activities
4.7 Lodging
4.7 Transportation
4.7 Meals
4.7

Editor’s Take

What to Look For in South Africa Tour Reviews

Most trip reviews tend to focus on some or all of these 5 key areas, not all of which may be relevant to you: the tour guide, travel company, service level, country or countries traveled in, and the trip itinerary.

Remember, just because you see a 1 star review doesn’t necessarily mean that person disliked the country.

First, for a majority of travelers, the flight to South Africa is long. From many spots in the United States, you’ll spend near 21 hours each direction in the air. Australia and Asia experience similarly long flights. For travelers who find themselves having a layover, consider an overnight layover, where you can spend a night sleeping in a bed. This helps ease exhaustion, especially for those who can’t sleep on planes. You’ll arrive ready for your South African adventure.

There are some security issues when it comes to South Africa, which can be a shock for some travelers. Especially if you go to Johannesburg, you’ll feel the more “dangerous” sides just by being outside and driving through the city. This should not discourage you from traveling to South Africa!

Being prepared and knowing your surroundings, it can help immensely. Many homes have bars on the windows, and security guards, even in the higher end areas. Violence was a huge concern, and can still be, but don’t let this break your trip. There will be a shock but shortly after, travelers see this is just the way of life in South Africa.

Many travelers have mentioned South Africa as one of the best experiences of their life, which is no surprise. Between the ocean, the mountains, the wineries in the capelands, and the wildlife, it’s pretty hard to not enjoy yourself. There is surely something that everyone will enjoy. South Africa is filled with history, art, and great food. There are endless adventures, and the pace of life is very relaxed.

Many reviewers mentioned the safari. Some may say a day or two is enough for a safari. You can see these animals at the zoo. This is far from the truth. There are very few things that beat seeing a family of elephants strolling during sunrise, or watching the hippo crossings between dusk.

Looking in the brush for the lions trying to hide from the hot sun, and zebras running through the grass. All of it is amazing and every game drive is different. Every animal encounter is magical.

Another South Africa “hot spot” among reviewers is Cape Town with a side trip to the wine area, either Stellenbosch or Franschhoek. Stroll through the cute towns filled with restaurants, shops, and markets. Hop on the wine tram, that transports you between wineries in the region.

Consider a stay in a bed and breakfast. Transportation between wine country and Cape Town is about an hour, and there are numerous buses that leave each day between the two. While this is an easy day trip, you may want to consider staying overnight. The region makes for a great weekend trip!

If you want a professional take on traveling in South Africa, see the Travelstride South Africa Guide »

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Tour Reviews

MPR

Does Not Recommend

This is the worst company I have ever… April 2020

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0
This is the worst company I have ever worked with. They lie, steal, and do not respond to issues and complaints. Don't work with them unless you want to overpay, and then get treated like garbage!

FG

Does Not Recommend

unfair cancellation policy March 2020

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0
option 1: Take next year's trip. My daughter is a HS senior and that will not work. Option 2: ACIS expects customers to lose over $1,000 on trip they cancelled. The cancellation was due to the federal ban but we are being penalized for it. Airlines have made full refunds and we tried contacting the hotels listed on the itinerary but they are closed. Option 3: Here's a transferable voucher, go and sell it. The policy revisions are only in ACIS' best interests not the customers'. This is an unprecedented event and we are all enduring hardships, but it will be business as usual for ACIS once the travel ban is lifted, ACIS expects us to just accept our losses and deal with it.
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SM

Does Not Recommend

My sons trip to Costa Rica March 2020

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0
My sons trip to Costa Rica, which was due to leave March 18, 2020 was cancelled. The refund that they are offering is totally unacceptable. This trip was cancelled by Acis, we did not cancel the trip so i don't understand how they are sticking by their refund policy, the original refund policy stated that if the traveler decided to cancel. What is going on with this virus is out of all of our control, so why should we suffer the same penalties for the trip being cancelled. I think we deserve answers and we deserve to know why they feel the need to keep such a large portion of our money. I want and expect a full breakdown of where this money is going. I have no desire to be refunded with a travel voucher, i paid in cash and i want cash refunded. They have told the school group that my son was a part of that if they decide to travel next year that we will also be responsible for any extra cost and fees. They should honor the same price that we already paid, this is unacceptable to me and if i dont receive a full refund i will be filing a complaint with the Better Business bureau and if i need to i will consult with an attorney.
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MS

Does Not Recommend

Awful experience. March 2020

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0
Even though my daughter's group confirmed through the airline that ACIS got a full refund on their airfare, they are still sticking my child with a loss of $1000 for a trip of which they were unable to deliver any part. I travel internationally for work, sometimes as part of a large group, and in every case where travel and meetings have been disrupted due to COVID-19 we have received a full refund and all deposits returned. It is the right thing to do. ACIS has refused to do this and has fought with us to keep as much of our kid's money as they can. ACIS spends time justifying their actions by responding to frustrated online reviewers in an effort to control the damage to their reputation that they could easily avoid by refunding all the money paid for trips they can't deliver. It is not fair for my child to bear the risk and cover the costs of ACIS. Yes, we understand these are difficult times. That is when good people stand up and do the right thing and those with no ethics take advantage. Schools and other institutions need to take a role in protecting their students and families from businesses that will take advantage of them. Please learn from our mistake and don't ever consider ACIS as a service provider.
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SW

Does Not Recommend

Beyond frustrated with this company March 2020

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0
Beyond frustrated with this company. When my daughter's trip to Spain was postponed due to Covid19, ACIS blocked us out her account saying her trip was cancelled. However since ACIS has to pay full refunds on trips THEY cancel, her account was miraculously reopened but now said it was "de-activated". Her trip was moved to November 2020. My daughter will be in college therefore will not be able to make that work. Their cancellation policy originally read, "# of days prior to departure" in regard to how much refund one would receive. That is great because November is over 200 days away, so we would receive all but $350 if we cancel. Well again, ACIS has switched the wording to benefit their agenda. Now it reads, "Original Departure Date."
I don't want a patronizing response from ACIS saying how sorry they are for my frustration. I want ACIS to be an ETHICAL company and provide the refund according to the Refund Policy that I agreed to when my daughter signed up for this trip.
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A

Recommends

ASICS Kayano 26 March 2020

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
Excellent quality! Allowed me to travel comfortably. Would recommend to anyone looking for a good walking shoe.

BD

Does Not Recommend

Please Be Aware Of This Company's Suspect Business Practices March 2020

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0
My son was due to travel to France at the end of the month. We had paid $4200 dollars for the trip. We have been told that we would be penalized $1500 for the trip leader canceling the trip. We were further told that we would only receive $1700 cash back on the $4200 we originally paid plus a voucher for $1000. My son is a senior and the voucher is of no use at all. So out of the $4200 ACIS is pocketing $2500 of our money. Now students who are rolling over to take the trip next year have all of their funds intact, while it is baffling since they are not being penalized at all for the cancellation of the trip. I suspect that ACIS is doing all it can to retain profits. I can under a 20% cancellation policy but frankly hitting us with 60% due to a pandemic...thats out of line. We are contacting legal counsel and will be contacting the FTC.
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TJ

Does Not Recommend

ACIS is a HORRIBLE company to do… March 2020

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0
ACIS is a HORRIBLE company to do business with. My child was scheduled to leave for a trip to Italy, during the Coronavirus Pandemic and ACIS refused to work with us. We had travel insurance as tried to cancel 29 days prior to the trip. They offered a voucher to go on next year, but my child is a graduating senior and would be in College. They refused to give a refund. They kept $2500 of our money that was paid in the trip. ACIS waited to cancel 2 weeks prior to leaving. They were willing to take our children to a country that wasn't safe and did not cancel until the Government put Italy on lockdown. The entire ordeal was TERRIBLE. No customer satisfaction.
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TP

Does Not Recommend

DO NOT use this company if your school… March 2020

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0
DO NOT use this company if your school wants to plan a trip abroad. My senior daughter had been planning a school trip to Italy over spring break for about 18 months, with the school using ACIS as the travel planner. When the coronavirus broke out in Italy, and the CDC said to postpone or cancel any unnecessary trips there, our school made the judicious decision not to send our children there. ACIS has given us the most meager of refunds (less than 25% of our money back, plus a useless travel voucher, and they are keeping half the money), and they have also not communicated AT ALL with us about this. As someone who works in meeting planning, I know that there has already been some outlay of money by ACIS, but not over $2,000 worth. They are unhelpful, uncommunicative, and cheap. I will consider revising my review if ACIS changes their refund policy, but, as of right now, I would say if your school is considering using them for a travel program, DO NOT DO IT.
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L

Recommends

Had the best time. December 2019

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
Travelling alone I was nervous about the trip but I had nothing to worry about and had the best time. Evans as guide and Ernest as our driver could not have been nicer. The food was delicious and I met some amazing people. I couldn't recommend highly enough!
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CS

Recommends

a totally wonderful tour with Tereza… December 2019

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
a totally wonderful tour with Tereza who was passionate about Prague s history and her knowledge in general was expansive and was relayed to us with character which made the whole day so enjoyable highly recommended. Prague itself is stunning but to have the added bonus of a place to eat where the locals go and knowledge about this incredible city was very much a bonus.
My wife & I came away thoroughly invigorated after our tour .. really good !
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M

Recommends

This trip was amazing November 2019

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
This trip was amazing. It's an experience I will remember forever. Our tour guide, Jay was outstanding and he made every second of the trip better with his great personality. Jay and Cassandra were so knowledgeable about the destination we were in and I would do this trip again in a heartbeat. Also, I can't forget to mention the amazing friends we made along the way. Do this trip!!
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C

Recommends

This trip was one of a life time! November 2019

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
This trip was one of a life time! I was a solo traveller and being apart of this group that quickly turned to family helped me grow and of course showed me parts of Africa I wouldn't of seen. Everything from food to organization was spot on and I enjoyed camping overall highly recommend
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C

Recommends

An amazing trip November 2019

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
This trip was everything and nothing short of incredible. KB and Aaron were the best guides imaginable and set us up for an amazing trip of animal spotting, enjoy the nature of Africa and making great friends with our group. Have never experienced anything like it and can't wait for the next one!
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B

Recommends

Best value for the money October 2019

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
Best value for the money. ACIS offers excellent tours, top notch tour managers, and meaningful cultural experiences. I wouldn't travel with anyone else.

Items 196 to 210 of 742 total

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