Trips & Tour Packages from 1,000+ Travel Companies - Reviewed

Wij zouden een restitutie krijgen ivm. foute in rekening gebrachte kosten. Na enig heen (en weer??) gebel en na 4 x mijn boekingscode doorgegeven te hebben kreeg ik ,na dreiging met maatregelen, ineens een telefoontje uit Seattle. Was niet thuis. Na twee dagen een bericht van hun bank, HSBC dat ik mijn bankrekeningnummer moest doorgeven (hoewel ze dat uiteraard al hadden). Dat moest via een door hen aangegeven link omdat het anders niet 'veilig' zou (kunnen) zijn.De link werkte niet! Rotterdam (opnieuw) gebeld. Ik moest maar contact opnemen met seattle.Uiteraard geweigerd. Tel. doorgeven kon niet 'ivm. veiligeheid' Waarom? Ik had eerder al 3 keer mijn nummer opgegeven via de mail. Tenslotte maar gedreigd met juridische stappen. Ineens zou service zijn best doen om e.e.a. te achterhalen. Zijn dit bekende vertragingstaktieken van HAL.? Cruise was prima, I Administratief is die fa. een bende! Ik wacht nog steeds.

Loved our tour guide, George! The hotel choices could have been better, especially in Paris.

Uitstekende cruises maar waardeloze klantenservice, bereikbaarheid, website, app.

Deze keer direct geboekt bij HAL en daar nu al spijt van. Totaal niet bereikbaar (chat is dicht, telefoonnummer is 1.80 eur per min en geen email). Website en app zijn zeer buggy en het online betalen geeft alleen maar foutmelding. De uiterste betalingsherinnering ontvang je drie dagen na de datum...

De andere reviews geven hetzelfde beeld. Volgende cruise maar weer via een agent of een andere maatschappij.

JOINED THE WESTERDAM ON THE 25TH OF NOVEMBER.

ON THE 26TH.WE WENT TO A SHORE EXCURSION MEETING IN THE THEATRE. WE WERE INFORMED THAT A SHUTTLE BUS, WOULD BE PROVIDED. TO A SHOPPING CENTRE. ON OUR FIRST STOP.
WE HAD BOOKED A CRAFTCENTRE AND SHOPPING TOUR, THAT DAY.
WE TRIED TO CANCEL THE TOUR BUT THE TOUR WAS THE FOLLOWING DAY. 48HOUR DEADLINE APPLIED.


WE WENT ON THE TOUR.
1ST STOP.
NOT MY WORDS. THE GUIDES WORDS. "A FLEA MARKER". SOME PEOPLE, US INCLUDED, DIDN'T GET OFF THE BUS. I NOTED TWO PURCHASES. FILTHY PLACE.

2ND STOP.
A SHOPPING CENTRE. WE HAD 60 MINUTES TO SHOP. EVEN IF YOU ONLY SPENT TEN MINUTES IN EACH SHOP. THAT'S 6 SHOPS TOTAL. NO TIME FOR ESCALATORS, FINDIND SHOPS, TRYING ON CLOTHING AND WALKING BACK TO MEETING POINT.

3RD STOP.
HUGE TWO SIDES OF STREET SHOPPING CENTRE. ONCE AGAIN, ONE HOUR TO SHOP.
I POINTED THIS OUT TO THE GUIDE, GUEST SERVICES AND FINALLY, THE EXCUSIONS DESK. THE ALLOTED TIME WAS SUFFICIENT TO THEM.


ON THE 4TH OF DECEMBER, WE WENT ON THE ART AND CRAFT SHOPPING.

AT THE SECOND STOP, THE CRAFT SHOP. THE BUS CLIPPED THE ENTRANCE PILLAR. TAKING OUT TWO WINDOWS, COVERING MY WIFE AND SEVERAL OTHERS IN GLASS. THE SLITHERS OF GLASS WERE STICKING TO THE SUNTAN LOTION.
SEVERAL PEOPLE FILLED IN AN ACCIDENT REPORT AT THE SHOP.

WE RETURNED EVENTUALLY TO THE BOAT, ON A NEW BUS.

WE LATER RECEIVED A LETTER.

AS A GESTURE OF GOOD WILL, THE EXCURSION FEE WAS BEING REDUCED BY 50%.

MY WIFE AND I, WENT TO THE EXCURSIONS DESK.
I POINTED OUT. THAT (HAL) HAD A DUTY OF CARE,TO IT'S PASSENGERS. SOMEONE SHOULD HAVE MET US ON ARRIVAL ON BOARD. ASKED IF EVERYONE WAS OK. BUT NO, WE WILL THROW SOME MONEY AT THEM AND THEY WILL HOPEFULLY GO AWAY.

I DON'T WANT YOU MONEY (HAL), HOW ABOUT SHOWING YOUR PASSENGERS THAT YOU CARE. YOU LET YOUR PASSENGERS AND YOURSELVES DOWN. BIG TIME.

WE DON'T INTEND TO GO ASHORE ON THE REMAINING DAYS.

SHAME ON YOU.
NOT EVERYTHING IS SOLVED WITH MONEY.

A lot of connection that where scheduled well.

Always good

Trip was set up amazing and excursions were great and tour guide Carl was Awesome!!

All places we went were great

The tour director was very knowledgeable and the hotels were quite nice

Tour director was very good and caring. Food could be improved and not all hotels are of same standard expected of a premier tour, particularly the gran hotel de Luna in Granada.

Best value for money, our tour guide made sure we had the very best experience

Everything was amazing and exactly what I was looking for! Maria from the local tour company was fabulous! She was so nice and really took care of us from pick up to drop off, please send our thanks to the local company, she really made a difference! It was smooth all the way to the end, int'l flights, connections, customs, etc.

I am very grateful for the beautiful opportunity that EF Educational Tours gave me by sending me to the Paris Training in November 2023. Everything worked perfectly well. Kudos to the EF leaders and Trip Manager for making this experience unforgettable. I enjoyed every moment and sharing experiences with other teachers was excellent.
Thank you very much!

My tour director is INCREDIBLE. Catheryn makes sure to answer all of my questions (and I have a ton) and she helps support me when planning and drafting emails.
I am so incredibly excited to join EF and go to Perú with my students!

Very organized. Great communication