All World, expedition cruises, self guided adventures and vacation packages. Find the best guided and expert planned vacation and holiday packages. Read more about World
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Visits
Avenue of Volcanoes, Cotopaxi, Cusco, Darwin, Galapagos, Galapagos Islands, Guayaquil, Lake Titicaca, Lima, Machu Picchu, Ollantaytambo, Otavalo, Puno, Quito, Sacred Valley, San Cristobal, Santa Cruz
Highlights
Themes
Cultural, High Adventure
What travelers are saying
"I did the EBC trek with Intrepid in September and October. Our group missed the first 3 days of the planned 12 day trek due to bad weather. There was a real fear we would not be able to do the trek at all. Intrepid sorted out additional accommodation and flights once we were able to fly. Our group made it to EBC by missing the 2 acclimation days on the accent and descending in 3 days instead of 4. This was only possible because of the awesome staff (guides and porters) employed by Intrepid and by Intrepid's backroom staff making alternative accommodation and flight arrangements for us."
Visits
Aguas Calientes, Cotopaxi, Cusco, Galapagos, Galapagos Islands, Inca Trail, Lima, Machu Picchu, Ollantaytambo, Pailon del Diablo, Quito, Ronda, Sacred Valley, Urubamba
Highlights
Themes
High Adventure
What travelers are saying
"I did the EBC trek with Intrepid in September and October. Our group missed the first 3 days of the planned 12 day trek due to bad weather. There was a real fear we would not be able to do the trek at all. Intrepid sorted out additional accommodation and flights once we were able to fly. Our group made it to EBC by missing the 2 acclimation days on the accent and descending in 3 days instead of 4. This was only possible because of the awesome staff (guides and porters) employed by Intrepid and by Intrepid's backroom staff making alternative accommodation and flight arrangements for us."
Visits
Aguas Calientes, Arequipa, Cotopaxi, Cusco, Darwin, Galapagos, Galapagos Islands, Guayaquil, Inca Trail, Lake Titicaca, Lima, Machu Picchu, Nazca, Ollantaytambo, Otavalo, Puerto Maldonado, Puno, Quito, Ronda, San Cristobal, Santa Cruz
Highlights
Themes
Cultural, High Adventure, National Parks, Nature & Wildlife
What travelers are saying
"I did the EBC trek with Intrepid in September and October. Our group missed the first 3 days of the planned 12 day trek due to bad weather. There was a real fear we would not be able to do the trek at all. Intrepid sorted out additional accommodation and flights once we were able to fly. Our group made it to EBC by missing the 2 acclimation days on the accent and descending in 3 days instead of 4. This was only possible because of the awesome staff (guides and porters) employed by Intrepid and by Intrepid's backroom staff making alternative accommodation and flight arrangements for us."
All World, expedition cruises, self guided adventures and vacation packages. Find the best guided and expert planned vacation and holiday packages. Read more about World
Visits
Aguas Calientes, Cotopaxi, Cusco, Galapagos, Galapagos Islands, Guayaquil, Inca Trail, Lake Titicaca, La Paz, Lima, Machu Picchu, Ollantaytambo, Otavalo, Puerto Maldonado, Puno, Quito, Sacred Valley, San Cristobal, Santa Cruz, Urubamba
Highlights
Themes
Cultural, High Adventure, Local Immersion & Homestays
What travelers are saying
"I did the EBC trek with Intrepid in September and October. Our group missed the first 3 days of the planned 12 day trek due to bad weather. There was a real fear we would not be able to do the trek at all. Intrepid sorted out additional accommodation and flights once we were able to fly. Our group made it to EBC by missing the 2 acclimation days on the accent and descending in 3 days instead of 4. This was only possible because of the awesome staff (guides and porters) employed by Intrepid and by Intrepid's backroom staff making alternative accommodation and flight arrangements for us."
Visits
Aguas Calientes, Cotopaxi, Cusco, Galapagos, Galapagos Islands, Guayaquil, Inca Trail, Lima, Machu Picchu, Ollantaytambo, Otavalo, Quito, Ronda, Sacred Valley, San Cristobal, Urubamba
Highlights
Themes
Hiking & Walking, National Parks, Nature & Wildlife, Trekking & Expeditions
What travelers are saying
"I did the EBC trek with Intrepid in September and October. Our group missed the first 3 days of the planned 12 day trek due to bad weather. There was a real fear we would not be able to do the trek at all. Intrepid sorted out additional accommodation and flights once we were able to fly. Our group made it to EBC by missing the 2 acclimation days on the accent and descending in 3 days instead of 4. This was only possible because of the awesome staff (guides and porters) employed by Intrepid and by Intrepid's backroom staff making alternative accommodation and flight arrangements for us."
Visits
Galapagos, Machu Picchu, Quito
Highlights
Themes
Cultural, Nature & Wildlife
What travelers are saying
"Rick was really helpful and patient. He explained things clearly, was happy to answer questions. It is a long time since I last travelled solo but I felt confident that Rick understood what I wanted from the trip and reassured me."
Visits
Cusco, Darwin, Galapagos, Guayaquil, Machu Picchu, Quito
Highlights
Themes
Cultural, Education / Learning, National Parks, Nature & Wildlife, Photography
What travelers are saying
"Rick was really helpful and patient. He explained things clearly, was happy to answer questions. It is a long time since I last travelled solo but I felt confident that Rick understood what I wanted from the trip and reassured me."
Visits
Cusco, Galapagos, La Paz, Lima, Machu Picchu, Quito, Sacred Valley, Urubamba
Highlights
Themes
Cultural, National Parks, Nature & Wildlife
What travelers are saying
"This letter is effectively what was communicated no less than 8 times in writing and conversation to OAT representatives up the chain, beginning 19 days before the trip. OAT was IMMOVABLE on allowing us to find an alternative travel companion and it was 100% due to rigid policy, not real barriers. We never expected a refund and wouldn't have blamed them if we could not fill my spot. They refused to even give us the opportunity. Appalling and sadly representative of their customer service. Congratulations, you lost two customers and one long time referral source. I only think it is fair that folks know the nature of the company at this point. An absolute shame. As a dedicated Edmund Hillary member of OAT with a history of introducing countless friends to your service including 4 who booked trips, I am writing to express my deep concern over the handling of our Galapagos trip booking in light of a recent medical emergency. This situation not only highlights significant gaps in customer communication and care but also underscores the need for immediate, effective action. Timeline of Events and Communication Issues: Initial Contact on 11/22: We contacted OAT 19 days before the trip, scheduled for 12/11, as soon as it became clear that extended surgical complications would prevent my travel. Policy of No Refunds or Changes Under 30 Days: We were informed that the trip is non-refundable under 30 days, which is understood. However, OAT also refused to allow a replacement traveler, posing zero risk to the company. Both of us called, met with the same response. Response from Exceptions Department on 11/22: The no-change policy was reiterated by the Exceptions Department on the same day. Written Escalation on 11/22: Both parties sent written letters to escalate the matter. Delayed Response Until 11/29: We did not receive any response until 11/29, with OAT mentioning the inability to make changes 12 days before the trip. Policy vs. Practical Reasons: The response seemed more policy-based than practical. We offered to cover the cost for a replacement traveler for the internal Galapagos flight, which was declined. The rep always returned to the policy prohibiting it. She further added we do not sell trips within 30 days. Upon looking the next day, I found no less than 7 different itineraries with no less than 13 different trips that I could have booked within 30 days. Further Escalation Request and Conversation on 11/30: A further request for escalation resulted in a 23-minute conversation on 11/30 without any change. Given these circumstances, I propose the following practical solution: Future Travel Credit in Exchange for Re-Selling My Space: If finding a substitute traveler is unfeasible, I suggest OAT resell my space to another interested party, crediting me for a future trip. This solution aligns with my preference and ongoing loyalty to OAT. The lack of a constructive response and rigid adherence to policy without considering exceptional circumstances is alarming. It not only affects this immediate trip but also impacts my ability to continue advocating for OAT in good conscience. An amicable and prompt resolution to this issue would speak volumes about OAT's commitment to customer satisfaction and flexibility. Unless there is a prompt and constructive resolution to this matter, we will be forced to escalate our concerns further. This includes reaching out to higher management within OAT, engaging with consumer protection agencies, sharing our experience through travel forums, and social media for breach of service. Our preference is to resolve this amicably, yet the current trajectory leaves us little choice but to pursue these avenues. I implore you to seriously consider these options and respond in a manner that reflects OAT's values of empathy and customer support. Your immediate attention to this matter is not only appreciated but necessary for a resolution that respects both parties' interests. Thank you for your understanding and prompt attention to this critical issue."
Best World Tours by Duration
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Trusted Customer
Nov 2024
Would like a biscuit with tea and coffee in the hotel Driver gave a smooth ride and took us to small interesting spots not on itinerary Tour director cheerful, exce...
Tour: Tasmanian Wonders
Trusted Customer
Nov 2024
Hotel staff helpful, and unobtrusive Bags were loaded to bus with care by...
Trusted Customer
Nov 2024
Generally good. The hotels were clean and well maintained with the exception of an Ibis we stayed at. The driver and first tour guide were great, the second tour gui...
Tour: Northern Wonders
Trusted Customer
Nov 2024
Marty was knowledgeable and organised.
Desmond Morgan
Nov 2024
The 4 of us had great time
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