Visits
Amsterdam, Britain, Brussels, Burgundy, Dijon, Heidelberg, London, Lucerne, Paris
What travelers are saying
"I am writing to express my extreme dissatisfaction with the hotel accommodations during my recent trip with Globus. The quality of the hotels was far below what I expected, particularly given the substantial amount I paid for the trip. It is not the responsibility of the guests to bring up these issues with the tour guide; these concerns should have been proactively addressed by Globus. I question whether Globus inspects the facilities, tests the food, or even stays in the rooms. If they did, I find it hard to believe they would choose these hotels for themselves, let alone their guests.
Below are the specific issues I encountered at each hotel:
- **7/7-7/8: Crown Hotel Plymouth** - The room had no hot water, a broken couch, peeling paint, and when I requested a room change, I was refused. To make matters worse, the view was of the roof. These issues made for a very uncomfortable stay.
- **7/11: Clayton Hotel Glasgow** - The room's view was also of the roof, the accommodations were subpar, only one elevator was functioning, and the dinner served was simply unacceptable.
- **7/12: Mercure Hotel Inverness** - Again, the accommodations were substandard. The window latch was broken, there was no air conditioning, the gym was non-existent, and the elevators could barely accommodate 2-4 people at a time.
- **7/13-7/15: Mercure Hotel Edinburgh** - The window would not latch securely, the view was of a brick wall, there was no phone in the room, and the fan provided had no front cover, making it unsafe to use.
- **7/15-7/16: Mercure York** - This was, by far, the worst hotel of the trip. My first-floor room was noisy, the hallway reeked of sewage, and there was tissue stuffed in the ceiling crown molding to hide a hole. The room had no air conditioning or fan, and I could not open the windows as the room was on the first floor. Additionally, the dinner served was unappetizing.
Globus solution to this was to offer me a $650 refund! Unacceptable. Do not use them you will regret it."